Privacy Policy – Killarney Mountain Lodge

Information Disclosure Policy

We know that you care how information about you is used and shared, and so do we. That is why at Killarney Mountain Lodge Limited (“KML”, “we”, “our” and “us”), we are committed to protecting your privacy, and we support a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Policy is to inform you about our practices relating to the collection, use and disclosure of personal information through your access to or use of our services. By using any of our Offerings, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.

This Privacy Policy also explains how you can contact us if you have a question about, want to make a change to or delete any personal information that we may be holding about you. We strongly recommend that you take the time to read this Privacy Policy and retain it for future reference. When reading this Privacy Policy, please note that any capitalized terms not defined in this Privacy Policy are defined in our Conditions of Use accessible online at https://www.killarney.com/conditions-of-use (the “Conditions of Use”)

Personal Information

For the purpose of this Privacy Policy, “personal information” means information about an identifiable individual.

KML requires certain personal information from each guest in order to process a reservation. This information includes the guest’s name, contact information (address, telephone number, email address) and credit or debit card number. The Resort will never disclose customer information to any other person or organization without direct consent, unless an emergency situation requires it or we are legally obligated to do so.

How We Use Your Personal Information

We use the personal information that you provide for such purposes as responding to your search requests, communicating with you and enabling certain functionalities in our service offerings for your use.

We use the personal information that we collect to provide you with, or make available to you, the services, including:

– respond to your search requests;
– enable certain functionalities in our service offerings for your use;
– do all the things necessary to administer the services we offer and our website;
– personalize the user experience of certain of our services;
– research, develop, manage, protect and/or improve our products and services; and
– develop and maintain our relationship with you and communicate with you.
We may employ third parties to perform certain functions on our behalf. Examples include fulfilling orders and payments, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. These third parties may receive access to your personal information, but only as required to perform their functions, and cannot use the personal information for any other purposes.

Use or Disclosure for Communication and Marketing Purposes

To help us make e-mails more useful and likely of interest to you, we may receive a confirmation when you open e-mail from us if your computer supports such capabilities. We may also compare our customer list to lists received from third parties, in an effort to avoid sending unnecessary messages to our customers.

If you have not opted out of receiving marketing materials or communications, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us and/or our business associates, including by means of direct marketing. We may also disclose your name and mailing address to these affiliates and/or third party business associates so that they can send you promotional materials directly.

Knowledge and Consent

We collect personal information about you, from you, or from third parties you authorize us to collect such information from, only when you voluntarily provide it or authorize us to collect it. Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified). The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact us using the contact information provided in the “Contact Us” section of this Privacy Policy. We will inform you of the implications of withdrawing consent.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

Retention and Storage of Your Personal Information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected, and to comply with applicable laws, enforce our Conditions of Use and other agreements we have entered into with you, and protect or enforce our rights. This may include exchanging information with other companies, governmental and quasi-governmental institutions and crime prevention organizations for fraud investigation, detection, prevention and/or protection purposes. Your consent to such purposes remains valid after you leave our website and/or cease using any of our products and services.

For the purposes set out in this Privacy Policy, we or one of our affiliates or an unaffiliated service provider may process and store your personal information outside of the province in which you reside and/or outside of Canada, and under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in those other provinces or foreign jurisdictions may be entitled to access your personal information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time without notice for any reason, including to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. The Privacy Policy posted at any time or from time to time via this Website will be deemed to be the Privacy Policy then in effect.

Site Tracking Policy
KML employs tracking software to monitor website usage and customer traffic patterns. Doing so aids in the development of website content and provides useful information to help adjust the site layout to better meet the needs of our guests. This information is never shared with other organizations for commercial purposes. KML does not partner or have relationships with any ad server companies which would cause our guests to receive unwanted email.

During this process, only the domain name (not email address) is collected from visitors to our web page. The email addresses of those who communicate with us via email, aggregate information and user-specific information on what pages consumers’ access or visit is also collected. Cookies are used to store visitor information, enabling us to remember guests’ key info (name and address for example) for future reservations. This streamlines the user experience, making it easier for you to rebook by eliminating the need to re-enter information each time a reservation is made.

Security Policy

Heightened security measures are in place to protect against the loss, misuse or alteration of information collected on our website. We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

Disclaimer

While every effort is made to ensure all information on this website is current and correct, we cannot be held responsible for any loss (direct or indirect) resulting from the use of this information, including but not limited to the availability of rooms, prices and check-in/check-out dates and times.

Agreement
As a prospective or actual guest of ours, you accept the Conditions of Use contained within our website. Use of our website confirms such agreement.

Online Reservations

Online reservations may only be made by guests who are over the age of 18. Use of our online reservation system signifies your financial responsibility for all charges, fees and taxes incurred as a result of your reservation. Submitting a reservation confirms your approval that all information provided by you is true and correct. Any misuse of our online reservation system by you will result in your being denied access.

Special Assistance

Capacity at KML is limited; thus, if any special assistance is required, you must inform us upon booking your reservation. If you have not done so before checking-in, we reserve the right to refuse your reservation. With that said, our team is always willing to help provided we have the ability to do so. If you require assistance, please contact us immediately via E-mail or by calling 705-996-2548.

Links to Third Party Sites

Our website contains hyperlinks to websites operated by parties other than us. These hyperlinks are provided for your reference only. Their inclusion on the our website does not imply an endorsement of the material contained on these sites or any association with the website owner.

Contacting Us

In the event that you have any questions about this Privacy Policy or if you have reason to believe that we may have failed to adhere to this Privacy Policy, you may contact our Chief Privacy Officer by email to legal@killarney.com, or by mail at:

Holden Rhodes
Chief Privacy Officer
Killarney Mountain Lodge Limited
3 Commissioner Street
Killarney, Ontario P0M 2A0